Description Location: Parramatta, NSW | Hybrid Working MUFG Pension & Market Services is seeking a detail-oriented and customer-focused Administrator, Registry Operations to join our Registry team based in Parramatta. In this role, you will be the first point of contact for investors, clients, third parties, and government agencies—delivering high-quality service and ensuring accurate and timely processing across a range of Registry functions. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional client outcomes. Key Responsibilities Manage and resolve email enquiries and written correspondence in accordance with service level agreements (SLAs). Validate and process investor transactions, off-market transfers, deceased estate transmissions, and CHESS transactions in line with ASX Listing Rules. Investigate and respond to enquiries using current and archived information sources. Support Registry-related operational functions, including Proof of Debt and Proxy form processing. Assist with team reporting, process improvement initiatives, and project activities as required. Collaborate with internal stakeholders and contribute to a positive team culture. Ensure adherence to policies, procedures, and compliance requirements. About You We’re looking for someone with: Strong written and verbal communication skills. A track record of meeting KPIs and service delivery targets. High attention to detail and a commitment to process accuracy. Ability to work both independently and as part of a collaborative team. Excellent time management and organisational skills. Experience within financial services, particularly registry or corporate actions, highly regarded. Why Join Us? At MUFG Pension & Market Services, we’re proud of the culture we’ve created. We value diversity and inclusion and support flexible working arrangements to help you thrive—professionally and personally. As part of our team, you’ll enjoy: Hybrid working model (office and remote) Paid parental leave Volunteer and Wellbeing leave Salary sacrifice via Superannuation Health insurance discounts Career development pathways and ongoing learning support The MUFG Way At MUFG, we are committed to being a responsible financial institution that fosters long-term growth and success. The MUFG Way defines our purpose, values, and vision: Our Purpose: To be a foundation of strength for our clients and communities, committed to building a better future. Our Values: Integrity and Responsibility, Professionalism and Teamwork, and Inclusion and Diversity. Our Vision: Be the world's most trusted financial group, dedicated to customer success and sustainable growth. By joining MUFG Pension & Market Services, you become part of an organisation that values integrity, collaboration, and innovation.