The key duties of the position include The Role The Defence Preparedness Branch is seeking a detail-oriented ICT System Administrator to support the sustainment and operational readiness of a new IT Application. This role is integral to maintaining front-end functionality of IT systems, providing customer support, and ensuring adherence to Defence's security and compliance standards. You will work in a team to ensure seamless operations, effective system administration, and user support. Key Responsibilities Your day-to-day responsibilities may include the following: System Administration: Perform daily administration of the DPMS IT Tool, including managing user accounts, permissions, and maintaining system configurations. Customer Support: Provide frontline support to users, addressing queries, troubleshooting issues, and escalating more complex problems to the EL1 Sustainment Manager as needed. Frontend Maintenance: Support the maintenance and improvement of frontend functionalities, ensuring integration with backend SQL databases and alignment with user needs. User Training: Conduct training sessions for new and existing users to enhance their understanding and use of the DPMS IT Tool. Change Request Support: Assist with processing and tracking change requests, collaborating with the Sustainment Manager to ensure all changes are documented and aligned with Defence standards. Documentation and Knowledge Management: Maintain user guides, FAQs, and other support documentation to ensure ongoing knowledge transfer and user support. Collaboration and Stakeholder Engagement: Work closely with internal stakeholders, ensuring effective communication and collaboration to support system sustainment and user satisfaction. About our Team Defence Preparedness Branch is responsible for leading and coordinating the preparedness function across the entire Defence Enterprise. Branch ensures that Defence is able to balance its obligation to meet Government expectations of the ADF in its current state, and generate an integrated focused force to address Australia's most significant threats going forward. Defence Preparedness has been identified as a high-priority team by the Chief of the Defence Force, and is expanding to be able to properly capture the complexities that contribute to measuring the preparedness of the Defence Enterprise. As a member of our growing team, there are significant professional development opportunities offered to team members to increase their capacity, as well as opportunities to visit Defence sites across Australia to understand individual contributions to ADF capability. Our Ideal Candidate Seeking highly motivated, resilient, collaborative individuals to join and contribute to our strategic goals. You are encouraged to challenge conventional views to enable the development of strategic, agile and evidence-based solutions. APS 6 System Administrator will be required to demonstrate the following skills and experience: Sound standard of writing skills, being able to explain complex ideas clearly and succinctly. Developed conceptual thinking and reasoning skills. Understanding of quality analysis of mixed data sets, and insights of complex analytical problems. Technical Support Experience: Proven experience in ICT system administration, customer support, and troubleshooting within complex environments. Front-end Maintenance Skills: Familiarity with web application front-end maintenance, user interface adjustments, and integration with backend systems. Customer Service & Communication Skills: Strong communication skills, with a focus on customer support, user training, and building effective relationships with stakeholders. Documentation & Knowledge Management: Experience in maintaining user guides, FAQs, and other support materials to facilitate ongoing user support. Previous experience in Defence or government IT environments, with an understanding of Defence's operational culture and compliance standards. Proven experience with modelpedia. Strong knowledge of relational databases and database design, specifically SQL Server including performance tuning.