THE ROLEA Senior Housing Customer Service Officer (HCSO3) is a highly skilled worker who uses their expertise and knowledge to respond to complex situations, problem solving and decision making associated with the Housing Customer Service Officer (HCSO) role. The HCSO3 operates in consultation with the Team Leaders to provide support and coaching to staff and relevant stakeholders within the maintenance teams. The role includes assisting public housing renters and their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication in a timely and effective manner in accordance with policies and guidelines. ACCOUNTABILITIES INCLUDE * Assesses complex client queries for housing services and makes decisions from a range of established policy, procedures and legislative requirements. * Acts as a superintendent representative. * Exercises financial delegation when raising and authorizing works to head contractors. Please open the position description to read more. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.