Our client is a family owned business and have been serving the community since 2013, they are a registered NDIS provider and are located in the Hawkesbury area. Duties and Responsibilities: Provide outstanding customer service and updates to customers as required Data entry Assisting with auditing of procedures and policies Incident management Records Management Recruitment of casual staff and complete their onboarding Plan management using Planability Accurately entering data including invoices General administration and supporting other team members as needed Essential skills and knowledge: A minimum of 3 years in a similar role The ability to communicate confidently at all levels Excellent phone manner Intermediate computer skills Attention to detail Organisational skills A calm and mature nature as there can sometimes be difficult phone calls High level of self-motivation and dedication Exceptional customer service skills A current drivers licence and own vehicle are a MUST due to the location of the workplace Ability to work full-time hours