About the Branch The Digital Services Branch (DSB) enables the agency to achieve its mission by delivering innovative and adaptive digital and information and communications technology (ICT) capabilities. DSB provides modern tools, platforms, and services to facilitate a highly productive and digitally enabled environment for the agency and its stakeholders. Through digital transformation, DSB innovates and influences the agency in embracing new and emerging technology to remain at the forefront of our sector. About the Section The Design and Architecture section supports strategic decision making and design of technology solutions. Working primarily as enabling teams within the agency's SAFe agile delivery framework, its responsibilities include: Developing and maintaining architecture design documentation for the agency's technology platforms Developing and maintaining digital designs and documentation across the Service Design, Interaction and Interface Design, Content Design and User Research domains Developing and maintaining frameworks and setting strategic direction for design and architecture disciplines. Oversight and operation of governance bodies and mechanisms to ensure designs are appropriately considered across domains. The key duties of the position include The Design Team Lead manages a team of design professionals to create a range of design products, primarily to support software development within the agency's SAFe agile framework. This role involves setting strategic direction, managing priorities and timelines, and ensuring high-quality design work that meets organizational goals and user needs. As a part of their key responsibilities, the Design Team Lead will: Provide technical direction and set priorities for design team members Lead the refinement of design scope in alignment with project goals and stakeholder needs. Represent the design team in cross-functional meetings and Agile ceremonies. Ensure high-quality design outputs through rigorous quality assurance and governance processes, including chairing a Design Reference Group. Advocate for and advise on the integration of user research insights into requirements and designs. Collaborate with colleagues and stakeholders to address technical challenges and find solutions to complex problems. Monitor performance and implement improvements to processes, outputs and reporting. Advocate for user-centred design principles within the SAFe framework. Mentor and support team members' professional growth through coaching, feedback and training. Qualifications/Experience Tertiary qualification(s) in a design discipline/related field are highly desired. Experience working in a scaled agile development environment (SAFe or similar) is highly desired Strong experience in service design, interaction design, user research and leading design projects. Excellent communication and interpersonal skills. Ability to manage multiple projects simultaneously and work under tight deadlines. Proficiency in design software such as Miro, Figma, Adobe Creative Suite or similar.