Lead and drive excellence in customer service as the Call Centre Manager for our client in Welshpool, a key player in the forklift industry. Take charge of a high-performing team in a fast-paced environment, ensuring top-notch service coordination and customer support that directly impacts business success. Salary & Benefits: Competitive salary of $90-105k super Flexible 9-day fortnight or a monthly day off options Additional 5-days Anniversary Leave on top of the standard 4 weeks Exclusive perks with an established Retail Rewards Program – discounts at 400 stores Comprehensive career development opportunities and ongoing professional training Requirements: Previous experience leading a team in a customer service or service coordination setting Industry knowledge in forklifts, access equipment, or heavy machinery highly regarded Calm under pressure with strong organisational and multitasking skills Confident communicator with a professional phone manner Comfortable using Microsoft Office and other business systems Able to work both collaboratively and autonomously to meet deadlines Responsibilities: Drive the performance of a busy call centre handling urgent breakdowns and customer enquiries Coordinate job scheduling and technician allocation to ensure prompt service delivery Foster strong client relationships and act as a key point of contact for service follow-up Oversee warranty claims, invoicing, and service reporting in collaboration with the Service Manager Mentor and develop your team to meet KPIs and continuously improve service delivery Manage administrative processes with accuracy and efficiency Ready to join a team that values your expertise? Apply directly to this advert! Questions? Contact Laura O'Donovan: [email protected]