About us At Access Telehealth, we believe everyone should have access to high-quality healthcare—no matter where they live. That’s why we connect people to clinicians across General Practice, Allied Health, Nursing, and Specialist services through our co-managed model of care. Rural and Remote Australians Indigenous Communities Aged Care Residents and NDIS Participants Our community of dedicated healthcare professionals deliver collaborative and specialist telehealth care across a range of specialties including Allergy and Immunology, Cardiology, Endocrinology, Gastroenterology and Advanced Endoscopy, Geriatrics, Infectious Diseases, Neurology, Paediatrics, Pain Management, Palliative Care, General Psychiatry, Geriatric Psychiatry, Child & Adolescent Psychiatry, Renal and Blood Pressure, Respiratory and Sleep Medicine, Rheumatology and Urology. Our team of compassionate professionals deliver care across a wide range of specialties, including psychology, occupational therapy, cardiology, neurology, and more. About the role We’re looking for a customer-focused and confident Consumer Support Officer – Sales & Service to join our awesome team. In this full-time role, you’ll help customers access our services by guiding them through the onboarding process, answering questions, explaining the benefits of our solutions, and following up outstanding paperwork. We have a strong and growing pipeline of warm to hot leads that are generated by a team of business development and relationship professionals. No cold calling is involved. Your focus will be on building trust, providing accurate information, and supporting customers through the onboarding journey. This is a great opportunity for someone who enjoys phone-based conversations, is motivated by helping people, can work towards targets and outcomes, and is comfortable working in a dynamic environment. This is a full time office based role. What You’ll Do Support and Engage Outbound contact to respond to enquiries from individuals, families, and aged care facilities that have expressed an interest in using our services. Explain our solutions and help guide customers through the eligibility and paperwork requirements. Build rapport and trust through clear, empathetic communication. Assist with onboarding and ensure customers are comfortable with their next steps. Sales with Purpose Call control that leads to collaborative conversations with customers to assess their needs and eligibility for our solutions. Confidently guide conversations to outcomes while maintaining a patient, respectful tone. Follow up customers who have outstanding paperwork and who have fallen out of the sales pipeline. Contribute to a Growing Business Accurately maintain records of all interactions via our CRM. Meet individual and team performance targets (KPI’s). A focus on outcomes and a results driven outlook. Work in a fast growing health-tech company. Ability to use your skills and experience to guide other team members towards a best practise sales methodology. About you We’re looking for someone who: Has experience in tele-sales and contact centre environments and meeting KPI’s Strong communication skills – both written and verbal uild trust and guide conversations towards an outcome Has a strong attention to detail and thrives in a team environment Ability to work collaboratively and autonomously What’s on Offer Full-time, ongoing opportunity Supportive team in a growing business Central Dingley location Competitive salary & career development opportunities How to apply: If you’re passionate about helping people and want to be part of a team that makes a difference, we’d love to hear from you. Click Apply Now or email us at [email protected] with any questions. Video