Welcome to HotDoc! Founded in Melbourne, Australia in 2012, HotDoc is Australia’s largest patient engagement platform with over 8 million app downloads in Australia. The past 18 months have seen massive growth for our business, our team, and our community. We now work with over 21,000 practitioners around Australia, including GPs, Allied Health, Dental Practices, Specialists, and Optometrists. We have ambitious goals to improve the healthcare experience for everyone in Australia with exceptional patient journeys, and we’re looking for extraordinary individuals to help us get there. As an Engineering Manager at HotDoc, you will be at the centre of the action helping 10 million patients across Australia to manage their health. By joining this productive, inclusive, and talented team, you will have the freedom to experiment and contribute to shaping the direction of healthcare in Australia. Unique value of the role Our mission is to improve the healthcare experience for everyone in Australia by enhancing communication between patients and doctors. As our Platform Engineering Manager, you’ll lead the team responsible for the infrastructure and services that power our SaaS application, ensuring it’s secure, reliable and scalable as we continue to grow. You’ll own the health and evolution of HotDoc’s core platform: monitoring, CI/CD, infrastructure as code, performance tuning, and incident response. By partnering closely with security, operations and product stakeholders, you’ll prioritise and deliver initiatives that maximise uptime, reduce latency, automate toil, and underpin every feature our customers and practitioners rely on. Over the next couple of years, you will help us: Elevate reliability: Reduce incidents and streamline on‑call processes through better tooling, runbooks and automated remediation. Scale seamlessly: Expand our platform capacity to support growing practitioner and patient volumes without compromising performance. Accelerate delivery: Build and maintain self‑service tooling (CI/CD, SDKs, libraries) so feature teams can ship faster and safer. Fortify security: Embed best‑practice controls—encryption, IAM, vulnerability scanning—and support our SOC 2 Type II compliance journey. Your responsibilities in helping us achieve these outcomes include Lead and coach and motivate a team of high performing engineers, providing guidance, support, and career development opportunities to help them thrive in their roles. Drive the technical execution and delivery of projects, ensuring high-quality output that meets business and user needs. Support the team in monitoring performance and productivity, using data to make informed decisions that improve efficiency and highlight opportunities for growth. Create a encourage a collaborative environment where all team members are given the opportunity to contribute and grow. Stakeholders & Relationships Direct Manager - VP of Engineering Skip Level Manager - CEO Experiences, Capabilities & Qualifications 4 years of experience in managing engineers. A strong technical background and a passion for solving complex problems in creative ways. Excellent communication and collaboration skills, with the ability to work effectively across teams. Managing People energises you Formal relevant Engineering qualifications (Software, IT, Mathematics or similar) Preferred Experience Experience writing software - in particular Ruby (RoR) Why Join HotDoc? Hybrid workplace - we want you to be where you work best. Our HQ is available Monday to Friday for those that prefer an office setting or when in person collaboration is key Impact millions of lives by improving healthcare experiences Collaborate with a passionate and driven team Contribute to meaningful projects with real-world impact Enjoy a dynamic, supportive, and inclusive work environment Access to our complimentary Health & Wellbeing Programs A generous Learning and Development Budget Parental leave benefits program including paid baby sleep education, children and new parents first aid courses and EAP for primary and secondary care givers Company wide events & activities at our HQ in Melbourne for all remote and hybrid staff to attend 2-3 times a year Private and confidential EAP program for all employees from day one A dedicated allowance for every staff member for a Fitness membership Mental health and wellness allowances In house Career and Strengths Coaching tailored specifically to every employee Access to a generous L&D and book budget Please note, we ask that all local staff make an effort to attend our Melbourne HQ once a week to better build relationships, get to know their teams and to meet the other members of staff they might not have the opportunity to during a normal working day. HotDoc is a place where you can be you. Our people are at the heart of HotDoc. We are an employee first company and recognise that we can’t provide a great patient experience, if we don’t look out for our employees. We celebrate diversity at HotDoc and we encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. If you would like to find out more about how we celebrate diversity, please visit https://practices.hotdoc.com.au/diversity-inclusion-belonging/