Introduction City Fertility is looking for an enthusiastic and dedicated Central Donor Administrator to join our team! Join one of Southeast Asia's largest specialised clinic groups Established in 2003, City Fertility is one of Australia's leading IVF and fertility services group with 12 IVF clinics, 70 consulting rooms and 60 fertility specialists nationwide. What We Offer Competitive salary Extensive support networks Parental Leave and Fertility Benefits Program Professional development and career development opportunities Access to an Employee Assistance Programs for physical, mental, social, family and financial support About the Role Central Donor Administrator Full Time Permanent Position Brisbane CBD The purpose of the Central Donor Administrator role is to support the day-to-day running, productivity, and efficiencies of the central donor department to provide primary quality care and quality customer service to patients, clinicians, and other departments within the business. This role includes accountability for the administration and department environment and is an advocate role for the Central Donor initiatives. to support other departments, clinics, and the overall operations of the business. This includes donor patient program management, clinical administration, training and education, department-related support services, and health and safety. Specific responsibilities in this role will also include the following: Oversees specific donor programs Assist with the development of Donor & Surrogacy policies, procedures, and documents Manages stock control of clinic recruited gametes, including physical management of LN20 tanks and CFC database. Assists with the day to day running of semen analysis and donation/deposit room Those within Senior/Advanced experience may also undertake the following responsibilities: Supports the Donor Nurse Manager Handles patient complaints when escalated Supports orientation and buddy programs for new employees Supports training and development for new employees Assist with training for all CF clinics Assist with internal and annual audits About You (criteria) You will be patient focused, compassionate, supportive and a team culture promoter. City Fertility is seeking somebody of an Intermediate to Senior/Advanced level. Ideally you will bring the following to the role: Minimum Grade 12 qualifications Minimum 12 months experience in office, administration and reception Minimum 12 months customer service experience Experience in the IVF or donor related service industries (advantageous) Capacity to work in Australia Current state open driver’s license A successful candidate will ideally have the following experience: Intermediate understanding of Administration functions Intermediate/Advanced understanding of Microsoft Office (Excel, Word, PowerPoint, Outlook) Intermediate understanding of IVF terminology (advantageous) Intermediate understanding of ART legislation in relation to donor and surrogacy (advantageous) Intermediate/Advanced understanding of legislative requirements to apply to protocols, policy, processes within a healthcare environment Practices in accordance with Nursing and Midwifery Board of Australia (NMBA) National Competency Standards for Registered Nurses, National Safety and Quality Health Service (NSQHS) Standards and functions according to the Australian College of Operating Room Nurses (ACORN) Standards Application Process If this opportunity sounds like the perfect fit for you, please apply below by the 01 June 2025 (interviews will commence immediately). All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy. An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement. Only candidates that can provided proof of full Covid-19 vaccinations will be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy. We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.