Import Operator & Customer Service - Melbourne Your new company This leading freight forwarding company offers extensive international logistics services, including Sea Freight, Air Freight, Customs Clearance, Transportation, Warehousing, Distribution, and Logistics Solution. They pride themselves on their competitive pricing through their negotiating power and partnerships with shipping lines and airlines. Their objective is to exceed customer expectations by providing high-quality, value-added service while maintaining ethical standards. Your New Role- Import Operator Due to expansion in business, we are currently seeking an experienced and motivated team player with demonstrated Import Operator & Customer Service and freight forwarding skills to join our dynamic Imports team in Melbourne. Manage end-to-end import shipments, including FCL and LCL. Process import documentation, including bills of lading, commercial invoices, and packing lists. Liaise with shipping lines, overseas company offices and agents, freight forwarders, carriers, internal and external customers to ensure smooth movement of documentation and freight. Coordinate with customers and warehouse to book slots, arrange delivery schedules to/from customers’ premises, depots, and wharfs. Prepare documentations for our transport contractors and ensure that all Customs & Quarantine requirements are met. Monitor cargo availability and arrange cartage delivery to customers. Monitor and follow up empty container status and organise de-hire within the container detention free time. Respond to customer enquiries, ensuring a high standard of customer service is provided at all times and resolve any issues that arise during the import process. Use relevant systems to produce and control workflow coordination. Entering invoices to allow the Accounts Team to make timely payments. What you'll need to succeed Minimum 2 years' relevant experience with freight imports experience, within the Freight Forwarding industry or in a similar role. Sound knowledge of freight forwarding and logistics Familiarity with Customs and Quarantine procedures. Strong understanding of international trade regulations and shipping logistics Experience with customs clearance and quarantine procedures Experience using CargoWise/EDI system (Preferred) Strong communication skills, written and verbal. Solid planning and organisation skills (efficient and a self-starter) Detail oriented with accuracy Solid computer skills, including Microsoft Suite Strong work ethic What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion