Description Library Customer Service & Program Support Officer Reference number: 10635 Closing date: 11:00pm, 11 May 2025 Part-Time Permanent position (0.60 FTE). Salary of $38.45 per hour plus 11.5% superannuation (commensurate with experience). Library Band 3 21 hours, 4 days a week. The Opportunity Moonee Valley City Council is seeking a proactive and community-minded Library Customer Service & Program Support Officer to join our Libraries and Learning team. Based at Niddrie Library (with potential shifts across branches), this is a rewarding role supporting library users of all ages while helping deliver inclusive and engaging programs—especially for children and youth. If you have a passion for people, enjoy working in a dynamic team environment, and love connecting community with knowledge and culture, this could be the role for you! Key Responsibilities Provide high-quality, customer-focused service across the library network, including responding to enquiries, assisting with borrowing, and supporting technology use. Proactively engage with customers in a self-service environment through floor walking and assistance with equipment like PCs, mobile devices, and library tech. Support the delivery of children’s and youth programs, including story times and school-age activities, under the guidance of the Children and Youth Services Technician. Support the Children and Youth Services Technician with collection maintenance tasks. Assist with basic maintenance of the children's collection and participate in team discussions and meetings. Contribute to a welcoming and inclusive library environment, supporting community use of spaces and responding to a wide range of public needs. Perform opening and closing duties, work at other branches as needed, and ensure smooth daily operations in line with Council procedures. Skills & Experience To succeed in this role, you will have excellent customer service skills, sound communication abilities, and a genuine interest in engaging with people of all backgrounds. You’ll be confident using a range of digital devices and library systems and bring strong organisational skills to manage tasks in a fast-paced environment. Ideally, you’ll have experience working in public libraries or similar customer-focused settings, and familiarity with delivering community or educational programs is a plus. A satisfactory completion of secondary education is required, along with relevant compliance checks, including a Working with Children Check, Police Check, and COVID-19 vaccination status. How to Apply Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide . Applications that do not meet these requirements may not be considered. Please ensure a cover letter is included in your application. Applicants must address the key selection criteria outlined in the Position Description to be considered for the role. Moonee Valley City Council (MVCC) prioritises wellbeing as everyone has the right to feel safe and well in the workplace. Our Health, Safety and Wellbeing document outlines our commitment represents our commitment to co-create, maintain and grow a safe, supportive and inclusive work environment which enables our people to be their best. For further information, please view the Position Description or contact Nicola Klein, Coordinator Technology & Operations on 9243 1919. In line with Council policy you are required to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.