Your next opportunity This fast paced, dynamic and rewarding position will see that you undertake daily customer service and allocations responsibilities, whilst mentoring and training a small team. As an integral member of our QLD operations, you will have the opportunity to influence the quality of our service and our culture. Your day will involve: Provide ongoing training and mentorship to the Customer Service Centre team Resolve customer queries and drive solutions to meet expectations Partner with internal stakeholders including Production to maximise service Provide product information and help improve customer interactions by building meaningful, long term relationships Assist with capturing orders and coordinating the dispatch/ timely delivery of our products What are we looking for? Demonstrated leadership attributes within a call centre environment coupled with a passion for customer service Strong problem solving skills with a proactive and hands on approach towards work Exceptional communication abilities and strong emotional intelligence Ability to manage competing priorities and work in a fast paced and changing environment Excellent partnering skills and the ability to influence meaningful relationships What’s on offer? Competitive salary package Career progression opportunity offering full training and support Ongoing mentoring and guidance from industry leaders and subject matter experts Access to a variety of support networks including Boral Employee Assistance Program Work for a values-based business that shares goals and celebrates individual and team success. We are offering a collaborative, fast-paced environment that’s guaranteed to make your day go quickly. Work for an Equal Opportunity Employer – At Boral, we understand that diversity brings many benefits, and we are increasingly encouraging greater diversity within our workplaces.