About Us With a proud history dating back to 1953, Johns Lyng Group is one of Australia’s most respected insurance builders. Known for our commitment to excellence and a culture of transparency, we’re ready to respond to any building emergency – and we do it with integrity, drive, and a strong team behind us. The Opportunity Due to ongoing growth, we’re on the lookout for an Account Manager to join our team. Reporting to the Executive Director of Business Development & Marketing, you'll play a key role in nurturing key client relationships, expanding our footprint in the insurance market, and driving sustainable, profitable growth. This is your chance to make a real impact in a secure, long-standing business that values its people and supports career progression. What We Offer The opportunity to join an organisation with an exciting future Stability and job security with an established and respected organisation. An opportunity to have an impact across the entire business Support and guidance from senior executives A positive and rewarding team culture Career progression where great work is recognised and rewarded. Discounts on technology, cars, fashion, and leisure Up to date technology and a modern office environment On-going training and clear career pathways No city travel and free parking nearby What You'll Be Doing Manage key accounts across national insurance brands Act as the main point of contact for clients Drive retention and satisfaction by delivering on client expectations Prepare monthly business reporting Conduct regular face-to-face meetings, training, and KPI reporting Be a trusted ambassador for JLG across all interactions Identify market opportunities and lead business development initiatives Leverage analytics and internal tools to enhance client service Liaise with internal departments and senior management to stay ahead of industry changes Travel locally and interstate, as required What We’re Looking For We’re after a motivated, energetic professional who thrives on building strong relationships and solving problems with a proactive mindset. You’ll be an excellent communicator, highly organised, and ready to hit the ground running in a fast-paced environment. Your Experience & Skills Strong background in the insurance industry Experience in claims and account management Proven decision-making and negotiation abilities High-level relationship management skills Excellent written and verbal communication Proficient in Microsoft Excel, PowerPoint, and Outlook A team player with a positive, can-do attitude Valid Australian driver's licence While industry experience is important, we are just as interested in your attitude and drive. If you’re ready to learn, grow, and contribute to a team that values your success – we want to hear from you. Looking to take your career to the next level? Join an industry leader where your energy, passion, and people skills are truly valued. Please note: A criminal background check is part of our recruitment process.