We are seeking a new member for our small team based in Perth. As a Customer Service Representative & Warehouse Support you will be joining a nationwide department under the guidance of our Customer Service Supervisor. Your proven customer service and organizational skills will be critical in providing exceptional service to our clients throughout Australia. This role is full-time, working Monday-Friday 8.30am - 5.00pm. We are looking for a team player who likes to be in a busy environment and has a sense of pride when helping others. Location: West Perth, Western Australia Your responsibilities: Participate in achievement of the sales budget by processing customer orders received by telephone, email, Webshop, CRM and on occasion, over the counter. Follow up on customer enquiries pertaining to product, deliveries, or supply shortages. Handling of customer queries relating to company product or service. Processing of return authorities through to credit note onto customer accounts. Outbound calls to existing customer to promote special updates/offers. Creation of new customer accounts and amendments. Provide support to our field sales team and other departments. Processing and storage of inbound stock. Processing of local outbound orders, including picking, packing and invoicing. Maintaining tidiness and cleanliness of our small warehouse and showroom. Stock take assistance as required. Support of our After-Sales Equipment function. To be successful for this role, you will have: experience in customer service within a healthcare industry, preferably dental; exceptional attention to detail; including accurate data entry; the ability to prioritize and manage time; excellent communication skills, both written and verbal; ability to multi-task in a fast paced, open office environment; a resourceful and resilient approach to problem solving; previous experience in SAP CRM system or similar software; Previous experience using Salesforce; Physical ability to lift up to 15 kgs if required. Let's achieve our goal together: If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3600 employees who are the key to our success. Let's achieve our goal together: Making people smile . If you believe you have the necessary skills for this position, we would like to hear from you. Please submit your resume and covering letter addressing the key selection criteria listed above.