Mercedes-Benz Berwick is proud to be the most awarded Mercedes-Benz dealership in the country. It has received several awards, including consecutive titles as Metro Retailer of the Year and the Circle of Excellence for 2020, 2021, 2022, 2023, and 2024, as well as recognition as the Transformation Champion. We are currently seeking a dedicated Warranty Administrator to join our team. The Warranty Administrator plays a crucial role in supporting the Warranty Manager and ensuring the seamless operation of our warranty processes while delivering exceptional customer service. About the role: Process warranty claims and ensure accurate documentation and submissions Collaborate with service advisors, technicians, and the parts department to gather necessary information for warranty claims. Monitor warranty claim status and follow up with relevant parties to ensure timely resolutions. Maintain detailed records of warranty claims, including approvals, rejections, and reimbursements. Support the Warranty Manager in the overall warranty process and procedures. Stay up-to-date with the latest warranty policies and procedures from Mercedes-Benz. Who we are looking for: Previous experience in dealership warranty administration, ideally with Mercedes-Benz or luxury brand experience Excellent organisational and time management skills Strong attention to detail and accuracy Exceptional communication and interpersonal skills Proficient in using computer systems and software for warranty processing Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously Knowledge of Mercedes-Benz vehicles and warranty policies is a huge plus On offer: A competitive salary package and incentives (negotiated based on experience) Join the most awarded Mercedes-Benz dealerships in VIC Opportunity to work with a luxury brand and be part of a dynamic and supportive team Ongoing training and development opportunities to enhance your skills and knowledge Employee discounts on vehicle purchases, servicing, and parts Friendly and inclusive work environment How do I apply? Please attach a resume, which will be directed to our Talent Acquisition Specialist. The successful applicant will be required to undertake a National Police Check. Mercedes-Benz Berwick, part of the Patterson Cheney Group, has over 800 employees. We have served our customers since 1915, and our success has been built on a solid foundation of customer service. We take pride in being an equal opportunity employer. We are looking to employ qualified candidates of any gender, race, religion, or age with full rights to work in Australia. We will not consider agency candidates.