Our client is Australia's fastest-growing major domestic insurer, known for their award-winning culture, work-life balance and employee satisfaction. With a strong national presence and well-known brands under their umbrella, they offer an exciting opportunity to join their dynamic team. About You: Proven track record of claims management experience or similar in a complex Customer Service environment Strong communication and phone skills Detail-oriented with excellent organisational abilities Analytical thinker who thrives in fast-paced environments Empathetic and committed to delivering commercial outcomes Key Responsbilities: Liaise with customers to provide empathetic and professional support Act as the initial lodgement point for customers Negotiate options as required for accurate processing of claims Work within set procedures and standards to ensure all claims are processed in an efficient and effective manner Benefits: Competitive salary monthly performance bonuses Paid wellness and volunteering leave Annual company celebrations and interstate trips Employee discounts on insurance products Join a fast-growing, supportive team If you think this could be the role for you then please apply now! Or, if you have any questions please contact Katrina Miranda from Fuse Recruitment on 0432 391 158 (or email [email protected]) At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you! If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role! ChooseFuse