Concierge / Customer Service Representative Location: Melbourne, VIC Employment Type: Full-Time Industry: Build to Rent – Front Office & Guest Services About the Role: TRS Resourcing seeks a personable and professional Concierge/Customer Service Representative for a premium residential Build to Rent development in Melbourne. This role is ideal for individuals who excel at creating positive first impressions and are passionate about delivering exceptional service in a dynamic environment. Key Responsibilities Serve as the primary point of contact for residents and visitors, ensuring a welcoming and professional atmosphere. Manage front desk operations, including handling inquiries, coordinating bookings, and overseeing deliveries. Collaborate with building management and service providers to address resident needs promptly and efficiently. Maintain a polished and professional presence in the building's public and communal areas. Uphold high standards of confidentiality and professionalism at all times. About You Previous experience in concierge, front desk, or customer service roles, preferably within residential or hospitality settings. Exceptional communication and interpersonal skills, with a strong customer-centric approach. Proficient in using digital systems for bookings, communication, and reporting. Impeccable personal presentation and a proactive, solution-oriented mindset. Availability to work flexible shifts, including evenings and weekends as required. WhatWhat'sOffer Competitive remuneration package. Opportunity to work in a prestigious residential environment with a supportive team. Potential for career growth within the property and hospitality sectors. Comprehensive training and ongoing support About TRS Resourcing TRS Resourcing is a trusted recruitment partner connecting top-tier talent with leading employers across various industries. We are committed to fostering long-term relationships and supporting our candidates throughout their careers. Apply Now We would love to hear from you if you are enthusiastic about providing outstanding service and thrive in a front-facing role. Click 'App'y' to submit your application, including your resume and a brief cover letter outlining your suitability for the position. Please submit your resume and a cover letter outlining your relevant experience and qualifications. TRS Resourcing is proud to support inclusive hiring across Australia. We actively encourage applications from women and Aboriginal and Torres Strait Islander peoples. This is a genuine role with one of our top-tier clients. If you’re ready to make a difference in residents ' lives while growing your leadership skills, reach out today. Contact: Lauren De Landre Senior Recruiter SCR-Lauren-DeLandre