Student Enrichment and Success (SES) Multiple casual opportunities with a casual hourly rate of $39.43 plus superannuation guarantee ( HEW 1) . Only open to current students at UQ with at least two semesters completed. Please DO NOT use the 'Apply' button on this advertisement. Applications are only accepted via StudentHub About This Opportunity As a Casual Student Relations Network (SRN) Call Crew , you'll be the first point of contact for students, providing guidance and connecting them with essential university resources. You will contribute to ongoing service improvement to ensure we meet the evolving needs of our students. Key responsibilities will include: Serve as the first point of contact for UQ customers, offering compassionate support, advice, and assistance. Resolve inquiries or escalate to appropriate teams. Adhere to privacy and legislative requirements. Assist with operational tasks, including space setup, equipment handling, and following established procedures. Liaise with colleagues within SES and report any issues or improvement opportunities. Maintain effective communication and collaboration with the team. Adapt to changes in procedures and personnel. Stay updated on relevant policies and procedures to provide accurate information and support. Other duties as required in line with the HEW level. Please note: Shortlisted candidates will need to be available during the following dates:- Attend group interviews between 26 May 2025 to 6 June 2025. Training during week beginning 30 June 2025. Be available for work shifts beginning 7 July 2025 (6 hours per week between the standard operational hours of 07:30 – 17:30) About You Essential Be currently enrolled at UQ with at least two semesters completed. Have a strong understanding of UQ resources and support services available to students. Be available to work 6 hours per week between the standard operational hours of 07:30 – 17:30. Demonstrate a passion for providing exceptional customer service to diverse students. Have experience in a customer service role and understand the challenges of transitioning to university. Be a highly motivated team player with excellent interpersonal skills. Work effectively in a collaborative environment and be comfortable working outdoors and handling equipment. Desirable Experience as a student leader/peer mentor/ambassador within your Faculty, School or other service unit within UQ e.g. Employability Centre, Student Enrichment and Success, UQ Union etc. You must have unrestricted work rights in Australia for the duration of this appointment. Want to Apply? Please do not click the 'Apply' button. Applications are only accepted via StudentHub and close 11.00pm AEST on 7 May 2025 . This is a casual appointment with variable weekly time commitments. Please contact j.dedauntonuq.edu.au for further information about this role.