HVAC Technical Support Officer – This role can be completed from multiple locations This role is a great opportunity to get off the tools and can be completed from multiple locations Eastern Creek (Sydney), Balcatta (Perth), Notting Hill (Melbourne), Wayville (Adelaide) or Eagle Farm (Brisbane) Join a Winning Team at Fujitsu General & Get off the tools Established Global Company | Amazing Culture Great Training | Lots of Perks Supportive Team & Impressive Leadership About the Company: We are excited to partner with Fujitsu General, a global leader in the HVAC industry, renowned for its commitment to a positive work culture. Fujitsu General offers its employees a dynamic and supportive work environment with long-term career opportunities. At Fujitsu General, values matter. The company is dedicated to providing excellent training and career growth opportunities, making it an ideal place for those looking to thrive in the HVAC industry. The Opportunity: We are looking for a HVAC / Air-conditioning Technical Customer Service Officer to join Fujitsu General's team in Wayville, SA / Balcatta, WA / Notting Hill, VIC / Eagle Farm, QLD OR Eastern Creek, NSW. This full-time role involves providing exceptional technical customer service to both internal and external customers. This is perfect for an experienced HVAC Service Technician who wants to get off the tools Additionally, you will have the opportunity to contribute to developing training materials and keeping the team up to date on product updates. Key Responsibilities: • Provide outstanding technical customer service to both trade and retail customers • Manage order processing, service requirements, returns, and warranties • Develop and refine training materials to ensure the team stays current with product knowledge • Prepare service reports and provide valuable feedback to management for product improvement Skills & Experience Required: • Previous customer service experience within the air-conditioning industry • Field Service experience in air-conditioning or refrigeration is highly advantageous • Strong phone manner with a customer-focused approach • Ability to handle complex technical information in a fast-paced environment • Excellent written and verbal communication skills • ARCtick license/ HVAC certification and supervisor or contractor’s license is mandatory Why Fujitsu General? • Competitive salary and benefits • Fantastic work environment with a supportive team culture • Comprehensive training and career development opportunities • Opportunity to work with a globally recognized leader in the HVAC industry How to Apply: Ready to take the next step in your career and work with an industry leader? Apply now We are interviewing immediately. Please note successful candidates will be required to complete a medical and a police check.