Who We Are Integrity. Quality. Humanity. Commitment. Innovation. These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for. At John Deere Financial, you'll make what isn't possible today, tomorrow's reality. Our financial products and services are helping our key partners secure the best innovative technology and products to enable others to be smarter about how they use the land. Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of the John Deere team. Job Grade: 05 Hiring Manager: Mandy Sampson The Opportunity This is an exciting opportunity for a self-driven, creative thinking and customer-oriented individual to gain experience and knowledge in Retail Credit department of John Deere Financial. Reporting to the Manager Credit Processing, the Retail Credit Specialist is responsible for completing and managing the application process between channel partners, customers and internal stakeholders to provide a high level of service. Your passion and understanding of our product and customer will ensure customer queries and concerns are investigated thoroughly and offer solutions that add value to both the customer and John Deere to support the equipment sale. We have 2 opportunities available at our Crestmead Head office for a duration of 12 months. These positions are offered as fixed-term contracts for external applicants and as secondment opportunities for internal applicants. Key Responsibilities include: - Provides responses and/or solutions to customers and dealer inquiries concerning problems and concerns of a more complex level - Provide support for finance products and systems to customers and dealers including digital solutions and finance quoting - Management of Know Your Customer assessment outcomes to meet our AML/CTF obligations - Develops common solutions to problems with team members to maintain required service levels - Verifies the accuracy and completeness of data submissions and forms, enters data into appropriate system and processes applications according to current procedures - Negotiates with customers and dealers to provide the proper policy execution and adequate resolution About You You are an energetic and self-motivated person that takes pride in their work and their working environment to ensure an exceptional customer experience. You have a keen interest in facilitating financing solutions for Agriculture, Construction or Forestry industry and are committed to a culture of high performance and the team will appreciate your inclusive, supportive and collaborative style. In addition, you have: - Ability to work autonomously and with the team when needed - Highly organized - Attention to detail - Basic understanding of commercial entity types and structures - Basic understanding of commercial finance products - Finance industry experience not essential but is favorable - Direct to customer experience not essential but is favorable - Ability to learn concepts and outcomes and provide solutions to business partners within policies and procedures Why Join Us? At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like- - Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do. - A mature outlook on flexible work arrangements which allows you to truly balance work and life. - Professional Development (Higher Education, Training & Memberships) - 14.5% Super if you choose to go with John Deere Mercer Super Plan - Paid Parental leave - 16 Weeks for new parents - Annual Leave loading - Purchase Leave Available - Paid Community Leave - Free Parking We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other's differences we will perform at our best Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team. Applications for this position will close at close of business 5 May 2025 Note: Appropriate work authorisations are required in this country prior to application. The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. John Deere believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees. John Deere Australia is proud to be recognised by Diversity Council Australia Ltd as an Inclusive Employer for three consecutive years: 2021- 2024 John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.