Background We are seeking a administrative all-rounder to join our customer service team, ensuring our commitment towards offering the highest quality of service. Working closely with our experienced service team, you will be responsible for: Answering initial customer enquiries and triage calls to the appropriate support team member Answering general customer enquiries via phone and email Logging tickets to the support team via the CRM system (Zendesk) with detailed and accurate information Focused on providing a positive experience in all customer interactions across all communication channels Assisting the extend team with project tasks as required Providing role support during staff absences and leave Assisting with day to day administration duties and other ad-hoc tasks as required Selection Criteria To be considered, you will have the following attributes and experience for this role: Previous experience in a call centre role or busy customer service environment Strong verbal and written communications skills Excellent interpersonal skills Ability to work autonomously Strong administrative and organisational skills High level of experience in Zendesk (or similar CRM support software) and Microsoft Office suite This is a hands-on role that immerses you with daily customer contact, along with the constant interaction with the extend team. In submitting your Application, please demonstrate how you meet the attributes and experience required for this role. If this role is for you then apply now. We will only be in a position to contact you, if you are successful in the initial application.