Talent Right has partnered exclusively with Aero Healthcare for the appointment of a Customer Service Advisor based in Head Office, Armidale. This is a family business with a clear vision and strategic growth plans. The Company: Aero Healthcare’s vision is to be the accepted global leader in the first aid and wound care sector. The business prides itself on delivering outstanding service and aftercare to its clients and strives to set the standard in their industry being the go-to trusted authority in first aid. The Job: We are looking for a capable individual passionate about adding value to customer experience at Aero Healthcare, bringing fresh energy and insights into how the customer engages with the organisation, combining the company values with your natural flair for exceptional service and delivery. Consistency is key, we are looking for someone who has the initiative to add value at every stage of the process, from taking orders to providing insights and upselling as necessary. Attention to detail is also critical, wrong orders result in issues in the process, so listening skills and data entry accuracy are paramount in this role. You will be responsible for answering customer questions and resolving issues so your ability to solve problems is key, you will thrive on providing customers with solutions and strive to provide the best service possible at all times. You will be working closely with various internal stakeholders from purchasing, warehousing, production and IT to support customers and end-users. Duties & Responsibilities: Answering incoming telephone calls from customers Triaging calls to relevant departments internally Assisting customers to resolve questions and issues Taking messages to pass onto relevant departments Following up on orders, deliveries and dealing with delays Liaising with freight providers to ensure customers receive goods on time Updating customers as to delivery expectations, keeping everyone in the loop Ability to input customer orders accurately from email orders or via the phone Updating CRM and other platforms in a timely and accurate manner Keeping across the status of orders and ensuring all parties are informed Resolution of delays and timely communication with customers Ensuring you spot opportunities to upsell, cross-sell and add value Skills & Expertise Required: We are looking for someone with a background in dealing with customers whether that be in person or on the phone, you will enjoy helping people, solving problems and have an inquisitive nature. You will have good computer skills, preferably with experience using CRM’s or databases and be proficient with the Microsoft Suite. You will also be a natural communicator with a confident telephone manner and the ability to keep calm in a busy working environment. To apply please send your resume and covering letter outlining your relevant skills and experience to Emily Wheeldon (Regional Recruitment Manager).