About the Company Our client is a well-known organisation within the travel and tourism industry About the Role This part-time temporary Customer Service role will involve providing support to customers with bookings, enquiries, and general information. You'll be the first point of contact for customers, helping to ensure a smooth and enjoyable holiday experience. Ideal for someone with strong communication skills and a passion for delivering great service in a fast-paced environment. Duties Within this role you will be responsible for: Responding to phone calls and emails, addressing customer inquiries, complaints, and providing helpful information. Resolving issues quickly and sharing details about services and programs offered. Updating customer records and tracking issues using Salesforce software. Processing payments for memberships accurately. Transferring customer calls to the appropriate department or team smoothly. Maintaining a friendly, positive, and helpful attitude at all times. Managing time effectively and prioritising tasks to remain efficient during busy periods. Supporting the team in handling high volumes of calls and emails during peak times, such as sales events. Skills & Experience Strong communication skills, both verbal and written Exceptional customer service skills with a focus on maintaining a friendly, positive attitude Proficient in Salesforce and Microsoft Office, particularly Excel, for completing administrative tasks Excellent problem-solving abilities to resolve customer issues quickly and effectively Strong time management and organisational skills, with the ability to prioritise tasks Ability to manage high volumes of calls and emails efficiently during busy periods High attention to detail when updating customer records and processing payments Deadline-focused with the ability to work under pressure in a fast-paced environment Proven ability to work independently as well as collaboratively in a team setting Previous experience in customer service, administrative support, or call center roles is highly advantageous Background in handling high-pressure situations with professionalism and adaptability Must be available to work the following shift patterns: Monday: 9am - 5pm Tuesday: 9am - 5pm Wednesday: OFF Thursday: 9am - 3pm Friday: 9am - 3pm Please note: This role is fully on-site Culture & Benefits Enjoy a balanced schedule with no weekend work and Wednesdays off Newly refurbished office space with easy access to public transport, cafes, and local amenities. Work within a supportive, collaborative team that values positivity. Represent a trusted and respected brand with a strong presence in the industry. Apply Today Please send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0013207389BS By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.