This is a Receptionist role with one of the leading companies in AU right now HCF Australia with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at HCF Australia KEY TASKS Customer service •Provide courteous, prompt and correct responses to all enquiries received •Answer the phone within KPI and assist at all times of the day to monitor calls in the queue Management of the appointment book •Maximise the number of patient appointments, minimise gaps •Create, reschedule and cancel appointments as required •Perform follow-up phone calls on patient recalls within KPIs •Perform follow-up phone calls on patient cancellations •Confirm eligibility of members •Process the daily SMS confirmations and confirm appointments by phone as required •Monitor the appointment mailbox and respond within the KPI of 4 working hours Front desk service •Monitor patients and activity in the reception area, keep clean and tidy •Arrive patients and assist emergency patients in accordance with HCF Dental requirements •Collect medical history forms in accordance with HCF Dental requirements •Raise patient accounts, claim benefits and receipt gap payments •Maximise the number of patients who are correctly departed (pay account, make next appointment) General office functions •Actively follow-up payment of gap accounts up to 30 days and record actions in D4W •Assist with refunds, credit adjustments and benefit issues •Prepare attendance certificates as required •Prepare external mail and mail bags for collection •Receive and deliver incoming goods, including RACE laboratory items •Responsibilities associated with early opening and late closing •Liaise with other Dental Centres regarding patient files as required •File archiving and destruction •Daily banking •Balance takings at end of day and prepare end of day reports. •Archive patient records and retrieve from archive on authorised request •Liaise with DCN admin team in respect to information release and referral letters •Report any fraudulent behaviour or activity •Other tasks allocated by Senior Receptionist or Practice Manager SKILLS, EXPERIENCE AND QUALIFICATIONS Essential •Neat appearance and personal presentation •Competent in appointment booking and accounts systems •Ability to maintain a high degree of confidentiality, tact and diplomacy •Knowledge of Dental Centre systems Desirable •Experience as a Dental Assistant or interest to be cross trained in this area •Knowledge of D4W •Microsoft Outlook, Excel and Word •Qualifications in first aid If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like HCF Australia. ✅ Applying here is the first step in the hiring process for this role at HCF Australia. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.