School of Communication and Arts Full-time (100%), permanent position Base salary will be in the range $80,523.29 - $89,505.38 17% Superannuation (HEW Level 5) Based at our St Lucia Campus About This Opportunity We are seeking a motivated, energetic and organised Student and Academic Administration Officer in the School of Communication and Arts to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. Reporting to the Academic Programs and Student Support, Manager the role is responsible for delivering a wide range of administrative processes in support of team/office outcomes. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems. Key responsibilities will include, but are not limited to: Core Student Administration Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines, and relevant legislation. Process applications and documentation for students in relation to admission, progression, assessment, examinations, class-sign on, study abroad and incoming exchange, course enrolment, surveillance, integrity, honours and other student administration tasks. Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation. General Provide secretarial support at meetings, committees and working parties as required. Represent the University at Courses and Careers Days, UQ Open Day and other engagement and outreach activities as required Other duties as reasonably directed. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 17% superannuation contributions 17.5% annual leave loading Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family UQ Study for Staff On campus childcare options Affordable parking (from just $6.15 a day) Salary packaging options About You An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training. A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge. High level of attention to detail and accuracy in written, oral and interpersonal communication with demonstrated ability to establish priorities and meet deadlines. Ability to exercise initiative and judgment and to work independently and collaboratively within the team and across other organisational units. A strong orientation to the provision of a high level of customer service. An empathy with and ability to communicate with students, including those from diverse cultural backgrounds. Knowledge of University student computer systems and packages or the ability to rapidly gain knowledge of the systems e.g. Microsoft office, SI-net, Business Objects, Course & Program management systems, eLearning systems, online application systems, InPlace and the use of CRM systems would be desirable. The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia and criminal check. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Alison Buckley at alison.buckleyuq.edu.au . For application queries, please reach out to the Talent Acquisition team at talentuq.edu.au , stating the job reference number (below) in the subject line. Want to Apply? All applicants must upload the following documents in order for your application to be considered: Cover letter summarising how your background aligns to the ‘About You’ section Resume Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talentuq.edu.au for accessibility support or adjustments. Applications close 22nd April 2025 at 11.00pm AEST (R-49973). Please note that interviews have been tentatively scheduled for the week commencing, 5th May 2025.