Salary range $106,845 - $129,273 plus statutory super. Are you an experienced Salesforce administrator looking for a dynamic environment where you can develop your skills? Do you thrive on solving problems and improving processes? Are you passionate about contributing to the education sector and making a difference? If you fit this profile, then you could join the dynamic Business Systems Team within the Shared Services Branch at VIT with an exciting and challenging mandate to enable quality teaching, and provide for the safety and wellbeing of children and young people. The Salesforce System Administrator role offers an outstanding career opportunity for a professional who is passionate about using their expertise to support VIT in its regulation of Victorian teachers. With expert knowledge on Salesforce system administration, strong problem-solving skills and experience in systems thinking and continuous improvement, the role will ensure VIT's Salesforce environment is efficient, secure, and complies with business needs. Be part of a forward-thinking, risk-based regulator where ideas and opinions are valued. About the role This role will require you to: Oversee user account creation, deactivation, and access management, including roles, profiles and permissions. Resolve user support tickets, troubleshoot system issues, and ensure smooth operation of Salesforce platforms. Facilitate system changes and improvements by advising on change requests, implementing configuration changes, and reviewing changes made by other administrators and developers to ensure compliance with relevant standards and regulations. Perform straightforward Salesforce configuration changes, including adjustments to flows, approval processes, fields, page layouts. Perform proactive system maintenance including security reviews, release updates and health checks, in collaboration with VIT's support partner and the Business Systems Manager. Monitor system performance and usage metrics to identify any issues proactively, and communicate platform outages and changes to VIT staff users. Maintain comprehensive documentation of system configurations, process and changes, including developing training materials to improve Salesforce utilisation across the organisation. Actively collaborate with stakeholders to understand their needs and identify opportunities for system improvements, automation, and enhanced reporting capabilities. Administer integrations with third-party applications and Salesforce add-ons including Marketing Cloud, MuleSoft and Own, in collaboration with VIT's support partner. Ensure the accuracy, consistency, and security of Salesforce data through regular audits and identification of opportunities to align to best practices. Contribute to the implementation of the ICT strategic plan. Perform other tasks as directed by the Business Systems Manager. About you As an experienced Salesforce administrator you will have sound and practical knowledge of current Salesforce technologies and best practices. You will have experience in maintaining and improving all aspects of an organisation's Salesforce environment, and ideally a passion for child safety and experience working within the education sector. You will have strong critical thinking skills with the ability to work independently and adapt to changing business needs, combined with a highly organised approach and a proven track record and certifications as a Salesforce administrator. In addition to this, as the successful candidate, you will have: Critical thinking and problem solving skills A high level of digital and technological literacy An ability to adapt systems and processes quickly to changed priorities and situations A passion for innovation and continuous improvement An ability to understand systems thinking to understand the impact of particular courses of action more broadly Salesforce Administrator or Advanced Administrator certification (required) - additional administrator and/or developer certifications in Salesforce, Marketing Cloud and/or MuleSoft are preferred Experience as a Salesforce administrator including demonstrated proficiency in Service Cloud, flows, formula fields and security settings such as roles, profiles and permissions. Bachelor/postgraduate degree in computer science, information systems or a related field is preferred. How to apply Please submit your resume and cover letter (no more than 3 pages) addressing the key selection criteria outlined in the attached position description. To discuss this role further, please contact Rory Townsend, Business Systems Manager, Shared Services Branch by email at rory.townsendvit.vic.edu.au. Recruitment and selection process Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles: • our decisions will be based on merit - we will assess each applicant's skills, knowledge, attributes and qualifications objectively against the key selection criteria. • we will be fair, reasonable and equitable - we will provide equal employment opportunities. • we will be objective. • we will comply with our privacy obligations during the recruitment and selection process. During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check. The VIT is committed to providing and maintaining a safe working environment for its employees and stakeholders. We require all employees to comply with VIT's vaccination policy. Applications close: 11:59pm 28 April 2025