12 Month Contract 2 X 12 Month Extensions TSPV Clearance Required Assist users and follow agreed procedures for further help or escalation Our Client, a large Federal Government Department is seeking to engage a Junior IT Administrator for a longterm contract opportunity in Canberra. Key Duties and Responsibilities: Identify and resolve network problems and issues with applications following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks; Install or remove hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures; Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provide assistance to users in a professional manner following agreed procedures for further help or escalation; Review change requests. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards; Maintain security administration processes and check that all requests for support are dealt with according to agreed procedures. Essential criteria: TSPV Clearance; Willing to be based in Canberra; Provision/install, configure and maintain infrastructure services and components. Ability to monitor, measure and report on infrastructure load, performance and security events. Identify operational issues and contributes to their resolution Desirable criteria: Demonstrated experience with network security technologies from vendors such as Palo Alto, Cisco, Microsoft, Dell, Thales and Netapp. Can carry out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carry out agreed system software maintenance tasks. How to Apply: For a copy of the full job description, including the application instructions, please get in touch with Alison at the Recruitment Hive by clicking the Quick Apply button. Alternatively, you can reach Alison on (02)62991006 to discuss further. Please note, applications close on the 8th of May 2025. JobID: AC 10831