Description Who We Are At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options. The Role The purpose of the Quality Assurance Specialist position is to assist in ensuring the quality and compliance of our customer service and solutions team. Here’s what your day could look like: Quality Assurance : Conduct quality checks to spot policy breaches, process gaps, and potential risks. Using your previous experience to provide accurate and detailed review customer contact. Reporting : Share quality assurance results with the leaders and provide insights and areas of opportunity. Analysis: Review outcomes and pinpoint areas for improvement in Customer Service and solutions. Improvement : Identify red flags and suggest enhancements for processes and procedures. About you We’re looking for someone that has strong communication skills and experience working in a contact-centre environment. Here’s what we’re looking for: Communication : Excellent written and interpersonal skills to boost the contact-centre team's performance. Analytical Skills : Strong analytical and technical abilities to provide constructive feedback. Knowledge: Familiarity with AML, Privacy Act, and NCCP. Experience : Previous experience in a QA specialist role. At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do: Can Do : We think outside the box and harness the power of teamwork to achieve the extraordinary. Balanced : We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real : We keep it honest and respect everyone, building genuine connections. Our Benefits At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone: Development : a full suite of development opportunities and a great team to learn from Recognition : Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility : Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth : Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet Referral Bonus : Earn $2000 for referring great people. If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au. Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.