This successful independent agency is looking for an exceptional Experience Design Lead to join their dynamic team. If you're a UX specialist who thinks beyond the interface, with a deep understanding of CX methodologies, this could be your ideal next role The role Lead and shape a tight-knit Experience Design team Drive UX strategy and execution across major client projects across a range of industries eg. education, financial services, manufacturing, hospitality Scope and deliver CX-informed, user-centred design solutions across digital touch-points (web, app, loyalty) Oversee UI direction (dedicated UI designer in the team) Conduct usability sessions, inform new design systems, and influence customer experiences You Proven UX background with a strong grasp of CX methodology Agency experience, with the ability to juggle pace, clients and vision Strong design sensibility and ability to steer product and UI outcomes A collaborative, proactive leadership style A strong portfolio showcasing CX Strategy, UX, Visual Design, and Interface Design Demonstrated success in designing and delivering impactful digital products and services Previous leadership or management experience within design teams Proven ability to manage clients, understand their needs, and deliver exceptional service Strong track record in building and nurturing effective internal and external relationships Experience overseeing design budgets and allocating resources efficiently Solid understanding of business metrics and the ability to align digital experiences with company goals Proficient in tools such as Figma, Miro, Adobe Creative Cloud, Microsoft Suite, and Workbook Skilled in both qualitative and quantitative user testing methods and platforms Comfortable using analytical data to drive and refine design decisions Experience leveraging Gen-AI tools and prompts to enhance the design process Familiar with front-end development technologies and frameworks for seamless collaboration with development teams The agency offers a supportive fun culture and you'll work with an exceptional team of strategists, creatives and account service. If this roles sounds ideal and you're ready to join a team where design meets purpose and no two projects are the same, we'd love to hear from you.