Job Description The Role Embrace an exciting opportunity at Beyond Bank Australia, where you'll be the driving force behind business growth and customer satisfaction. With over 50 branches nationwide, including 7 in the ACT & Queanbeyan region, join us as a Customer Service Specialist. Create unforgettable experiences by engaging in meaningful conversations that help customers achieve financial wellbeing and uncover ways to meet their goals. Achieve individual performance targets across key areas like member satisfaction, engagement, sales, and more. In the first 6 months you will: Exhibit Resilience, Drive, and Passion: Show a relentless attitude towards achieving goals and overcoming challenges. Leverage Customer Service Experience: Utilise your background in customer service, retail, sales, and/or banking to excel in your role. Commit to Success: Demonstrate a strong work ethic and dedication to achieving excellence. Solve Problems Effectively: Apply your excellent problem-solving and analytical skills to tackle complex issues. Build Lasting Relationships: Foster lasting customer relationships and serve the local community with enthusiasm. Achieve Sales Targets: Excel in achieving individual performance targets by mastering scorecards across key areas such as member satisfaction, engagement, sales, and more.