About Us Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serve across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve. About the role We are seeking a fulltime receptionist who has exceptional interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment that provides mental health alcohol and other drugs (AOD) and wellbeing services to young people aged 12-25. This role requires a high degree of emotional intelligence with a warm personality and the ability to provide a heartfelt and welcoming first point of contact to the service for young people and their families/friends seeking support. Candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support to the team, processing all Medicare billing for the GP and mental health clinicians, booking and rebooking client appointments, and registering/receiving new referrals. This role requires working a fixed Wednesday at Hawthorn, you might also be available to relieve some annual leave or days off, of the other receptionists. What you will be doing Provide a welcoming, youth-friendly and accessible reception service to young people and their friends/carers Operate switchboard, provide information and activities and services offered by the Centre Scheduling and changing appointments, sending SMS reminders Processing of Medicare, HiCAPS, and cash operations Conduct health screening prior to face-to-face appointments, where required Process recalls and reminders for young person follow up as directed by GP Conduct daily opening and closing procedures Maintain neat and tidy service areas Assist with the collection, distribution, scanning and responding to mail, faxes, email and messages Other relevant duties as negotiated with management What you will bring Key Selection Criteria Experience in delivering reception services within a community health centre, medical practice or mental health service Experience using TrakCare, Medical Director, Pracsoft or other electronic health records (desirable) Experience with Medicare billing and use of EFTPOS and HICAPS Proficiency in Microsoft Office and relevant software applications Previous administration experience and customer service skills essential Access Health and Community Culture and Benefits At AccessHC, we offer more than just a fulfilling career; we provide an environment where you can thrive in a culture of collaboration and support. Join us and experience a career where you truly make a difference. The position encompasses an extensive range of benefits: Supportive and values-based culture and engaged workforce Culture of trust and empowerment for people to grow and thrive Commitment to a work-life balance with flexible working conditions Focus on staff wellbeing and health - Employee Assistance Program (EAP) Commitment to ongoing professional development and career growth Paid parental leave and opportunity to purchase additional leave Annual leave loading Generous salary packaging opportunities (up to $15,990 per annum $2,650 meals/entertainment expenses) Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits If this position resonates with you and you are passionate about working alongside an experienced and supportive team. To be considered for this role, we will only review applications that have attached a resume and cover letter addressing the key selection criteria (what you will bring to this role). Please refer to the position description on our website: https://accesshc.org.au/careers/ Apply now so you don’t miss this opportunity. We will be assessing applications as they are submitted For more information regarding your application and if you would like to discuss accessibility requirements, preferred communication methods or other possibilities please email: Manager headspace – Karen Vogel – karen.vogelaccesshc.org.au Applications close DATE: 28th April 2025 Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Position Description