We are currently working on X3 SERVICE DESIGNER roles within a Digital Government agency based in Sydney OR Brisbane with a Hybrid working way for an initial 15 MONTH contract with confirmed extensions. Day rate is open but subject to experience, rough estimate around $700-$1,000 p/d Super As one of the Service Designers you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions. You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple. Only candidates with recent government experience will be considered at this stage. Please note you need to be in a position to obtain a Baseline Security clearance (Australian citizen). Role – Collaborate with cross-functional teams to design end-to-end service engagements Use user research, data, and expert input to shape solutions across channels and products Identify and communicate necessary service changes to meet user, business, and government needs, including creating service blueprints Define and communicate service intent and user/business needs Assist in breaking down service blueprints into actionable work for delivery teams Partner with designers and tech teams to reuse capabilities and manage dependencies Plan and conduct user research and usability testing to validate designs Support IT teams in building and launching services Define key metrics to assess impact and inform continuous improvement Skills – Over 4 years’ experience in HCD methods with a focus on Service Design, with Strategy/ Research Research Government experience essential Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models Design research techniques and service design methodologies to mould the experience, services, systems and brands Demonstrated experience using Miro/Figma/PowerPoint Agile working background Extensive experience with process mapping and process improvement and implementation. Strong understanding of Service Design methodology