Are you looking to get out of Retail and Hospitality or do you have previous contact centre experience? Do you want a rewarding role where you can truly make a difference? Do you have a passion for customer service? Do you want long term career development opportunities? Is the above ticking your boxes? Well, if you answered yes… you’ll love this opportunity Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry. Our client is a global customer centric company who specialises in support services for thousands of Australians across aged care and disability services, job seeker, and workplace health services. We are looking for multiple compassionate and empathetic individuals to join this team working on an Australian Government-Funded service as a Customer Service Consultant. In this role, you will be: Working in a contact centre office environment handling inbound calls from elderly customers and their carers to assist with general enquiries. Scheduling home assessor appointments for elderly customers. Provide superior customer service by actively listening, providing updates, solutions and guidance. Consistently maintain a high level of communication and empathy through every interaction. Work as part of a team and provide a high level and informative customer service on a first call resolution basis. Skills & attributes required: Experience working in a customer service environment, such as Retail, Hospitality, Support Work, Community based roles or experience in logistics/scheduling. Compassion and empathy are key – we are looking for down to earth, patient and caring individuals Excellent communication skills Quick learner with the ability to navigate through multiple systems Adaptability and resilience Strong attention to detail and analytical skills What's in it for you? Multiple Permanent positions available, full time hours, Monday to Friday, 8:30am – 5pm, total 38 hours per week Located in Melbourne’s CBD, close to public transport, access to shopping and meal options A rewarding industry with a wonderful, supportive, friendly and down to earth team $60-$63k plus superannuation Global, reputable company with true career development opportunities Supportive team culture and ongoing training to set you up for success Opportunity to kick start your career working on an Australian Government-funded service. Please note - all successful applicants will be subject to a Police check. To be eligible to be considered for these roles, you must be an Australian Citizen or Permanent Resident. If this is ticking your boxes, don’t delay, as you don’t want to miss this opportunity – apply now with your resume in Word format - we are interviewing immediately