Introduction About The Capricornian For over 65 years, we've been proudly supporting our local community, providing personalised banking services with a strong focus on local knowledge, local decisions, and local investment. When you bank with us, you're not just a customer - you're part of a community-driven organisation that values relationships and puts people first. At The Capricornian, we believe in teamwork, collaboration, and inclusivity. Our culture is built on supporting one another, working closely with our customers, and making a real difference in the Capricorn region, and beyond. If you're looking to join a team where your contributions truly matter, we'd love to hear from you Description About the role: As a Customer Service Officer, no two days will be the same This exciting opportunity offers flexibility, and an opportunity to work within a branch as well as our call centre. Our Customer Service Officers are the first point of contact for our customers, and you will play a crucial role in ensuring each customer interaction is friendly, efficient and professional. You will have the opportunity to develop your professional career in the financial services industry while utilising your knowledge of our products and services to offer personalised solutions to meet the unique needs of each customer. This is a multi-skilled role that will see you providing excellent customer service, processing transactions, managing customer enquiries and ensuring accurate and efficient services across multiple channels. Key Responsibilities: Provide exceptional service by maintaining accountability for each customer enquiry. Assist with incoming and outbound call demands within the call center and branch to meet our service standards. Contribute to the achievement of branch goals. Cross-sell and promote financial products to help customers achieve their financial goals. Handle account openings, transactions and customer instructions in a timely, professional and accurate manner. Why work with us? As a member of The Capricornian team, you will benefit from: Variety in your day-to-day with the opportunity to work across different branches and the call center. Supportive team environment where your contributions are valued. Growth opportunities, with clear pathways for career development within the financial services sector. Discounted financial products including accounts, insurance, loan interest rates and health insurance. Healthy Living Subsidy. Employee Assistance Program. Birthday Leave. What we're looking for: You will thrive at The Capricornian by demonstrating: A proven ability to deliver excellent customer service. Strong communication skills (both verbal and written) with great attention to detail. A willingness to be actively involved in your local community through our volunteering and financial literacy programs. Your commitment to a learning environment. Cash handling skills, or experience in the financial services industry. Well-developed numeracy and literacy skills. The ability to adapt to the varying needs of the branch and call centre teams. If you're ready to make a positive impact in your community and start a rewarding career in the financial sector, we'd love to hear from you. Apply Now to be part of a team that is dedicated to offering the best service to our customers, and career development opportunities to our staff Applications close Sunday 20th April, 2025 . Please ensure you provide both your resume and a cover letter that highlights your relevant skills and experience, and why you're the perfect fit for The Capricornian.