Our Opportunity We are seeking two Client Care Administrators to join our dedicated support team and help facilitate the smooth intake, communication, and service coordination between clients and clinicians. This is an exciting opportunity for a motivated and empathetic professional with a background in mental health and a strong commitment to high-quality client service. You'll be part of a team that values compassion, integrity, and collaboration, and you’ll play a key role in supporting mental health outcomes across our growing network. If you're passionate about mental health, thrive in fast-paced environments, and enjoy working with people, we’d love to hear from you. The role is negotiable for either full-time or four days per-week. About the Role Maintain online clinician diaries and coordinate service appointments. Facilitate initial client intake, assessment, referral, and care planning. Manage client enquiries via phone, email, website, and live chat. Build rapport and provide timely, high-quality service to all clients. Support clinicians with administrative tasks, communications, and feedback. Handle client billing, intake documentation, and maintain accurate records. Liaise with GPs and external stakeholders to ensure smooth care coordination. Manage high-risk client protocols and escalate appropriately. Ensure front office and consulting areas are tidy, welcoming, and organised. Assist with client and clinician satisfaction by providing clear communication and follow-ups. About You Relevant experience in customer service, preferably in a healthcare or mental health setting. Qualification or background in mental health highly regarded. Excellent organisational and time management skills, with strong attention to detail. High emotional intelligence and the ability to demonstrate empathy and professionalism. Skilled communicator with the ability to manage multiple enquiries simultaneously. Able to work collaboratively in a team-focused environment. Self-motivated, adaptable to change, and able to work under pressure. Comfortable using administrative systems and digital communication platforms. Why Join Us? Impactful Work : Support individuals on their journey to improved mental wellbeing. Professional Growth : Be part of a team that invests in your development through mentorship, training, and upskilling. Flexibility : Full-time, part-time, and casual roles available across multiple locations – Tullamarine, Essendon, and Moonee Ponds. Supportive Culture : Join a collaborative team that values your input and promotes inclusivity, integrity, and innovation. Employee Wellbeing : Access to our Employee Assistance Program and workplace wellbeing initiatives. Make a Difference : Be part of Australia’s largest private psychology provider, delivering quality care to individuals, couples, and families. About New View Psychology (NVP) New View Psychology (NVP) is a leading provider of mental health services across Australia, with over 100 locations and a network of more than 150 experienced clinicians. Since our establishment in 2005, we’ve been committed to offering tailored psychological services for individuals, couples, families, and workplaces. Our goal is to improve emotional health and well-being for our clients, both in their personal and professional lives. We offer a comprehensive range of services, including anxiety and depression counselling, marriage and relationship therapy, child and adolescent counselling, and Employee Assistance Programs (EAP). We welcome applications from all sectors of our community and embrace diversity in our recruitment practices. We encourage you to follow our company page on LinkedIn for updates and career opportunities. https://au.linkedin.com/company/new-view-psychology-pty-ltd Together in Healthcare.