Qualifications: · Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation. · Familiarity with iMRO or aviation maintenance software is a plus. · Experience with customer invoicing, accounts receivable, or financial documentation · Ability to collaborate across different departments to support seamless customer service and maintenance operations · Proactive approach to resolving customer inquiries and operational challenges · Excellent written and verbal communication · Possesses good organization and time management skills · Attention to detail, goal oriented · Ability to prioritize and manage time sensitive responsibilities Job Summary: We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency. Job Responsibilities: · Assist Customer Service Managers with daily administrative tasks and customer interactions. · Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs. · Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents. · Generate, review and process customer invoices accurately and in a timely manner. · Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager. · Work closely with the finance department to resolve any discrepancies related to billing and payments · Communicate with customers regarding invoice details, payment terms, and account status · Monitor outstanding invoices and follow up on overdue payments when necessary · Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer. · Responsible for participating in the Service Center safety culture.