• Primarily interacts with Brand Partners via phone call, email, online chat to provide support and information on LifeWave’s products and services. • Utilizes a customer-centric attitude while assisting our customers on every interaction. • Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries. • Generates new product orders for existing and new customers. • Works with internal staff and customers to identify and resolve challenges faced by customers. • Recommends and promotes additional products and services to increase overall sales revenue. • Completes internal tracking of required information in order to maintain effective records. • Connects with customers by building meaningful relationships that support business success. • Represents Lifewave in a professional, courteous, and efficient manner at all times. • Escalate product returns and refunds to relevant departments. • Ensures availability and service level expectations are consistently met, including but not limited to customer experience, call volume, and call handling quality.