Temp to Perm opportunity Based in Belrose, on the Northern Beaches Career and development $32.56 - $33.96ph Our client is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. Founded in 1935, this family-owned business has now over 5,600 employees worldwide, representatives in over 70 countries and still growing. The Customer Service Officer plays a crucial role in ensuring exceptional customer support and satisfaction. This position is responsible for managing inbound customer inquiries, processing orders and quotations, and handling complaints with a focus on timely resolution. The role involves maintaining accurate records of customer interactions, coordinating service schedules, and supporting both local and intercompany order processes. Success in this position is defined by the ability to provide prompt, efficient, and courteous service, thereby enhancing the overall customer experience and contributing to the smooth operation of the Customer Support department. The Customer Service Officer is integral to the organisation, acting as a liaison between customers and various internal teams, ensuring seamless communication and service delivery. Responsibilities: Taking inbound calls from customers and representatives Deal directly with customer enquiries relating to Customer Support either by telephone, electronically or face to face (as required). Respond promptly to customer enquiries. Handle customer complaints and if possible, resolve or elevate in a timely manner Processing of customer and supplier quotations Processing of customer and supplier orders Invoicing customer orders accurately Dealing with import and export Updating order entry figures in ERP systems Dealing with local and intercompany order related queries and processes General office administration and ad-hoc duties (Backup for reception, Travel arrangements etc.) Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken. To carry out any ad-hoc tasks as and when required by management and Customer Support Team Leader Skills & Experience: Functional skills: Proficiency in ERP systems for order entry and management. Strong ability to process customer and supplier quotations and orders accurately. Experience in handling import and export documentation and processes. Competence in invoicing and managing service technician timesheets and expenses. Knowledge of general office administration tasks, including travel arrangements and reception duties. Soft skills: Excellent communication skills, both verbal and written, for effective customer interaction. Strong problem-solving abilities to handle and resolve customer complaints efficiently. High level of organisation skills to manage multiple tasks and priorities, with the ability to work independently and manage time effectively. Ability to work collaboratively with internal teams and external stakeholders. Exceptional attention to detail and maintain accurate records and documentation. Benefits: Parking on site Career and development They provide several sports and wellness programs to help you balance work, life, and personal fitness Team-oriented work culture Our client is proud of the retention with employees, the average length of employment is 8 years This is a temp to perm role, so unfortunately, we are not able to accept anyone on a temporary visa. If this sounds like the role for you, please hit apply or send your resume to katelynoptimalworkforce.com.au