Help shape the customer journey in this fast-paced, people-focused coordination role Are you a confident communicator with a knack for organisation and problem-solving? We're looking for a motivated Customer Service Coordinator to support seamless onboarding and order fulfilment for a growing manufacturing business in Brisbane’s south. Who will you be working with? You’ll join a small, tight-knit Purchasing Team within a well-established manufacturer that supplies quality products to clients across Australia. Known for their reliability and strong customer focus, this business prides itself on building lasting relationships and delivering on their promises. You’ll work closely with internal teams such as Sales, Purchasing, Production and Logistics to ensure a smooth, consistent customer experience from first contact to delivery. What are the benefits? Flexible working hours for the right candidate Supportive, collaborative team culture Onsite parking and modern office environment Career stability in an essential industry What will you be doing? Support new customer onboarding in partnership with Sales Create and maintain Bills of Materials (BOMs) for new products Enter and manage sales orders using the MRP system Communicate with customers on order status, lead times, and any delays Track raw material arrivals and production schedules Coordinate internally to ensure timely dispatch and accurate delivery Act as the main point of contact for ongoing customer enquiries Resolve service issues promptly with professionalism and empathy Keep accurate records of interactions, BOM changes and order progress Provide reports to the Purchasing Manager on customer and order performance What do you need? Previous experience in customer service, account coordination or sales support Strong written and verbal communication skills Excellent organisation and time management Confidence managing multiple priorities across different teams Experience using Microsoft Office (Word, Excel, Outlook) ERP or CRM system experience (Ostendo experience highly desirable) Manufacturing industry experience and BOM knowledge highly regarded If you think this could be the role for you then please apply now At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role SCR-samuel-obrien ChooseFuse