This is a Technical Support Engineer role with one of the leading companies in AU right now Verkada with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Verkada The Role Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you Responsibilities - Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues - Provide best practice design, installation, and configuration expertise to enterprise customers - Communicate technical matters to customers both orally and in writing - Own customer issues from creation to resolution - Collaborate with Engineering and Product teams to test new products and identify bugs - Write technical knowledge base articles and whitepapers - Staying up to date on the latest products and industry technologies - Build tools and processes that will scale Requirements - 1 year of experience in a Technical Support Engineering or IT role - Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college - Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems - Experience with electrical, Linux, APIs, Python or other coding languages is a plus - Ability to communicate complex technical matters both orally and in writing - Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment - Demonstrated problem-solving skills and attention to detail - Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network, Security, A Sydney Office Employee Benefits Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to: - Generous medical, vision, & dental insurance coverage - Fertility benefits - Fitness/wellness allowance - Monthly commuter benefits - Daily allowance for in-office meals If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Verkada. ✅ Applying here is the first step in the hiring process for this role at Verkada. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.