Full-time Retail Manager Position at a Friendly Grocers in Boggabri Core Duties of the Role: Hands-on customer service, ensuring a high standard of service at all times. Staff management, rostering, and training to maintain efficient store operations. Daily banking, cash handling, and reconciliation reports. Management and ordering of stock, ensuring adequate inventory levels. Presentation of quality food and grocery options, including ensuring all products are stocked and well-organized. Overseeing food handling processes and maintaining a clean, safe, and appealing store environment. Regular communication with suppliers and management of vendor relationships. Required reporting of stock levels, sales figures, and operational performance. Responsible for maintaining store appearance and cleanliness. Conflict resolution and addressing customer complaints or issues promptly and effectively. Managing and meeting Key Performance Indicators (KPIs) to drive store performance. Management of workplace Occupational Health and Safety (OH&S) requirements and ensuring a safe work environment for all staff. Supervising and maintaining accurate Point of Sale (POS) operations. Developing strategies to increase customer satisfaction and store efficiency. Additional Duties: Ensuring compliance with local regulations and retail standards. Coordinating in-store promotions and ensuring promotional material is displayed effectively. Overseeing the smooth running of the café or prepared food section, ensuring high standards of presentation and food safety. Managing store security, including overseeing the handling of loss prevention strategies. Qualifications & Requirements: Diploma level qualification required. Food Safety Supervisor Certificate . Liquor License Required (RSA) Minimum of 3 years experience in grocery store or retail management. Experience with Point of Sale (POS) software for at least 3 years. A strong background in customer service with at least 3 years of experience. Proven ability to manage a team effectively, with excellent communication and leadership skills. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.