Information Technology Services (ITS) Full-time, permanent position Base salary will be in the range $100,554 - $109,496 17% Superannuation (HEW Level 7) Based at our St Lucia location About This Opportunity The Application Technical Analyst/Administrator provides a high level of support to the University of Queensland’s Higher Education Technologies Enterprise Application portfolio, focusing on Studylink and PeopleSoft Campus Solutions. The role includes gathering and prioritising product and customer requirements, administering and maintenance activities and delivery of continual system improvement through identifying inefficiencies and opportunities for improvement in processes and configuration. The role works collaboratively with many teams including technology and administration. Key responsibilities include: Ensure compliance with UQ’s Cyber Security Policy and perform system administration tasks, including troubleshooting, configuration, and maintenance. Design, implement, test, and document technical solutions that meet customer needs and manage stakeholder expectations. Collaborate with stakeholders to analyse business processes and propose innovative solutions, fostering process improvements. Create test cases, conduct testing activities, and consult on technical aspects of IT for clients, working effectively with other teams to achieve shared goals. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 17% superannuation contributions 17.5% annual leave loading Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family UQ Study for Staff On campus childcare options Affordable parking (from just $6.15 a day) Salary packaging options About You Qualifications and training equivalent to a bachelor’s degree in IT, business or related field and subsequent relevant experience; or an equivalent combination of experience and/or education/training. Demonstrated experience in configuration management, requirements gathering, troubleshooting, testing, and documenting solutions within a large ERP system. Experience in supporting technical solution design and risk management activities to ensure the robustness of proposed solutions, with the demonstrated ability to collaborate with stakeholders, including vendors and other technical teams. Demonstrate experience in administering multiple systems through the operational and management phase of a systems life cycle covering corrective (issue resolution), adaptive (system updates), perfective (performance enhancements), and preventive (proactive problem prevention) administrative aspects. Experience with integrations methodologies, methods and approaches including testing and integrations trouble shooting. Excellent written communication skills, including the demonstrated ability to write clear and precise user and technical specifications, with the ability to prioritise own workload, work independently and meet deadlines. Desirable Experience working in the Higher Education sector Strong technical knowledge and significant experience in designing, testing, configuring of one or multiple of the following systems: ERP systems (Oracle-PeopleSoft Campus Solutions) Study application systems (Studylink) The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Steven Okolicsanyi at s.okolicsanyiits.uq.edu.au . For application inquiries, please reach out to the Talent Acquisition team at talentuq.edu.au , stating the job reference number (below) in the subject line. Want to Apply? All applicants must upload the following documents in order for your application to be considered: Cover letter addressing how your background aligns to each point in the ‘About You’ section Resume Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talentuq.edu.au for accessibility support or adjustments. Applications close Wednesday April 16 at 11.00pm AEST (R-48819). Please note that interviews have been tentatively scheduled for the week commencing Monday April 7.