Intake & Administration Officer – Zest Project Co Location: Christies Beach, SA Employment Type: Full-Time Competitive Salary | Meaningful Work | Supportive Team Are you an organised and detail-oriented professional who thrives in a fast-paced environment? Do you have a passion for providing outstanding customer service and supporting individuals accessing disability services? Zest Project Co is looking for a dedicated Intake & Administration Officer to join our growing team About Us At Zest Project Co, we are committed to providing high-quality disability and mental health support services. We pride ourselves on fostering a supportive, inclusive, and neuroaffirming workplace where our team can thrive. About the Role This role combines intake responsibilities with administrative tasks, ensuring a seamless experience for new participants and effective handling of all essential documentation. The ideal candidate will be dedicated to providing outstanding customer service, building positive relationships with clients and referrers, and ensuring accurate paperwork management for Support Work, Support Coordination, and Allied Health services. Key Responsibilities Onboarding New Participants: Manage the full intake process, ensure documentation is complete, and coordinate initial assessments. Building Positive Relationships: Act as the key contact for new clients and referrers, ensuring a smooth transition into services. Handling Documentation: Maintain accurate participant records, ensuring compliance with NDIS and company policies. Administrative Support: Manage schedules, book meetings, track action items, and maintain organised filing systems. Financial & Office Support: Track assessment bookings, accept payments from participants, coordinate office logistics, and maintain supplies. First Aid & Fire Warden Duties: Ensure workplace safety, maintain first aid kits, participate in emergency drills, and support fire safety compliance. About You Experience in administrative or intake roles (NDIS experience highly regarded). Excellent organisational and time-management skills with the ability to juggle multiple priorities. Strong communication and relationship-building skills, ensuring a positive experience for participants and referrers. Proficiency in CRM systems, Microsoft Office, and tools like Canva. High attention to detail, ensuring accuracy in documentation and compliance. Ability to work independently while contributing to a collaborative team environment. Qualifications & Requirements Relevant qualification in Business Administration or a related field (or equivalent experience). NDIS Worker Screening Check & Working With Children Check (or willingness to obtain). First Aid & CPR Certificate (or willingness to obtain). Driver’s License & Reliable Motor Vehicle with Insurance. What We Offer: Spoon Theory Practices: We recognise and respect energy limitations, ensuring a compassionate work environment. Shared Lived Experiences: We value the power of shared experiences and support each other through mutual understanding. Regular Meme Sharing: Because laughter is the best medicine, we love to share a good meme and keep the mood light and positive. Empathy as a Core Value: Our team operates on a foundation of empathy, ensuring that everyone feels understood and supported. Celebrating Individual Strengths: We focus on what makes each team member unique and strong, fostering personal and professional growth. Neuroaffirming Workshops: We provide workshops that affirm and support neurodiversity, ensuring an inclusive workplace for all. Tailored Accommodations: We tailor our support to meet the individual needs of our team members, ensuring everyone has the tools they need to succeed. Apply Now If you're passionate about helping individuals achieve their goals and want to be part of a dynamic, community-focused team, Apply now and include your cover letter telling us why YOU are the right fit, our staff are unique, and we want to know what makes you stand out