About us Harness is a people-focused organisation committed to helping individuals and businesses realise their full potential. As a comprehensive Labour Hire provider, Registered Training Organisation (RTO), Group Training Organisation (GTO), and Indigenous Pathways program provider, we offer end-to-end solutions to our clients, including Fortune 500 and ASX 100 companies. Celebrating 17 years of growth and excellence, Harness is expanding, with plans to operate in 20 locations over the next 15 years. Your New Role Based in Brisbane, the Client Services Administrator will report to the National Client Services Manager and quickly become an essential member of our Client Services team, performing key tasks that support our daily operations. This is a predominantly office-based, full-time position offering a dynamic work environment where you can learn and grow, contribute to business projects, and directly support Harness’s growth. Key Responsibilities Managing reception duties including answering incoming calls, walk-in enquiries, greeting clients and students whilst ensuring an exceptional client experience Solution selling (via phone and email) to new and existing clientele with ability to identify needs and offer the most relevant solution Ability to process and co-ordinate the fulfillment of client bookings Coordination of travel, accommodation for internal and external stakeholders Accurate and efficient data entry across various systems Ordering and managing office supplies, including stationery and consumables Handling and distributing service delivery materials Contributing to departmental and company projects focused on driving efficiency and productivity Skills and Experience Customer Centric: Passionate about delivering exceptional customer service Growth Mindset: Focused on continuous improvement and dedicated to driving business growth. Change Orientation: Adaptable and proactive, with a positive attitude towards embracing and advocating for change to drive alignment with business goals. Highly Organised: Ability to prioritise and manage competing tasks in a fast-paced, deadline-driven business environment. Stakeholder Negotiation Skills: Strong ability to communicate and negotiate effectively with stakeholders to ensure smooth coordination and successful outcomes. Digitally Savvy: Proficient with digital tools and systems, leveraging technology to enhance efficiency and accuracy in daily tasks. Proficiency in Microsoft Office: Well-versed in MS Office Suite to support administrative and operational tasks. Attention to Detail and Multi-tasking: Exceptional attention to detail while handling various responsibilities simultaneously. Autonomous and Team-Oriented: Experience working independently and as a collaborative team player. Professional Phone Etiquette: Confident, polite, and professional in phone interactions. Well-Presented and Punctual: Maintains a polished appearance and adheres to a consistent schedule. Flexible Work Hours: Ability to work from 7:30am to 4pm. What You'll Get in Return Join a great business in a role that lets you directly support and impact day-to-day operations, with a competitive salary Super. Why Join Harness? Harness is all about unlocking potential We provide a supportive environment that fosters growth and continuous improvement, allowing creativity and engagement. Here’s what you can look forward to: Competitive remuneration package. Positive, growth-oriented environment with opportunities to be involved in business projects. Team-focused and collaborative culture. Complimentary onsite parking. Essential tools (laptop, workstation, branded uniforms). Ongoing professional development to support your career aspirations. How to Apply Ready to be part of a nationally recognised, award-winning organization that values and rewards your contributions? If you meet the specified criteria, click the apply button to send us your updated resume and cover letter.