The Company: Recognised as a strong industry leader and viewed as one of the fastest-growing business in their sector; this organisation pride themselves on the service they deliver and the staff they employ. Due to continued growth they are seeking a suitably experienced and committed candidate to become an integral part of their team in this newly created role. The Position: Working closely with the Office Manager, you will be responsible for providing support to the Customer Service / Administration team as well as problem solving issues and managing escalated matters. The Responsibilities: Provide exceptional phone based customer service Oversee a small team ensuring work is completed Reviewing work and providing support and training to the team Assist in processing job orders and customer requests Managing customer contracts and updating files Extensive report preparation and managment of Excel spreadsheets. Other duties as required The Requirements: Proven experience in a similar role Intermediate MS Office Skills Excellent organisational and problem-solving skills High attention to detail The Process: To apply for this role please press the 'Apply Now' or for further information please contact Linda on 03 9553 4436 or email lindaellebelle.com.au REF: 1582353