About the role This opening is for an Administration & Customer Service Officer to join our team in Cairns This is a Full Time Permanent Position, Monday to Friday 8am to 4pm Provide general administration and office support where required Pallet Control and Coordination tasks, including reconciling pallets and ensuring correct pallet numbers Revenue and Accounts Administration including coordinating invoices and purchase orders Utilising inhouse systems for the purpose of data entry and manifesting tasks Updating and using spreadsheets on a regular basis Stock management - ensure sufficient supplies of all resources and equipment Order in office supplies including stationery, technology, staff uniforms and other general items Scan and file office work and documentation, and be able to handle sensitive information in a responsible and compliant manner Utilise CRM software to update records Utilise Freight Tracking software in order to track customer freight and resolve queries, including working with damaged and unidentified freight Manage customer queries across multiple divisions within Team Global Express Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations. Educate customers on how to use our self-service platforms effectively. What you’ll bring High attention to detail Data Entry Skills Empathy and Resilience Customer Service Skills Ability to prioritise tasks efficiently Previous experience in a similar role (preferred but not mandatory) LI-DNP LI-DNI About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ . Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.