Global Market Leader in Forklifts & Material Handling Equipment Learn, grow and develop with TMHA Moorebank Location About TMHA: Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO. TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people. The Service Administrator is a vital part of the service team, the role must provide support to our customers, sales and service teams to ensure all service requests and warranty claims are handled in an efficient and friendly manner. The role is primarily responsible for: In a timely manner, complete all administration duties in relation to processing warranty claims for all manufacturers within the TMHA business. Analyse the claims and process them in accordance with the manufacturer process as per the approved Warranty Procedure guidelines. Referring claims which are out of warranty or require policy decisions to the Branch Service Manager Create and provide monthly warranty financial reports for the Branch Service Manager Work closely with the head office national service with answering any specific queries regarding submitted claims General Duties When required, process supplier invoices, matching purchase orders and present for approval prior to processing When required, Initiate purchase orders for Service Department as requested. Be familiar with Integrated Management System (IMS), ensuring all policies and procedures are implemented within all service and warranty activity. Assist with other service related duties requested by the Branch Service Manager due to customer requirements and/or demands with business growth. When required, assist the Field Service Controllers by: Contacting customers via phone and/or email and arrange for PM servicing at a time suitable for customers. Directing any invoice queries to the relevant Service Manager or Service Admin team. Keeping the accounts department up to date with any customer detail changes. Raising purchase orders for service jobs when required Arranging unit return to workshop paperwork with rental and workshop Arranging contractors to undertake works Qualifications & Experience: Experience working within the Material Handling industry or a similar/relevant industrial service sector Previous experience with an ERP (M3) system, or a similar. Previous experience with Microsoft office suite, especially Excel. Proven experience in working in a fast pace environment Strong time management and organisational skills - ability to handle multiple tasks at one time Strong attention to detail and accuracy Computer savy - has the ability to learn new systems and computer softwares. Good communication and interpersonal skills Strong customer focus Is self-motivated Problem solving This is a salaried position and salary will be determined according to qualifications and experience Our commitment: TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge. Apply If you are interested in this exciting and challenging role please submit your application with a current resume and cover letter to TMHA via its’ website http://careers.toyotamaterialhandling.com.au / or by pressing the 'Apply' button. Pre-employment medical assessments, including drug and alcohol testing are a part of the Toyota Material Handling Australia recruitment process.