Internal Sales Representative Building supplies Western Sydney $75,000 Super (negotiable on experience) This reputable Australian business is a trusted wholesale supplier to the building supply industry, known for high-quality products and exceptional service. They prioritise long-term client relationships, offering tailored support to meet unique needs. As a family-oriented company, they foster a collaborative and trustworthy environment for both their team and customers The Role: Join a dynamic team as an Internal Sales & Customer Service Representative. You'll build strong customer connections, provide tailored solutions, and manage orders. With a mix of inbound and outbound calls, you'll maintain relationships and craft accurate quotes. If you excel at problem-solving and delivering exceptional service, this is the perfect role for you. Key Responsibilities: Responding promptly to inbound calls, delivering fast and effective solutions to meet customer needs. Making proactive outbound calls to build strong relationships with existing customers and identify opportunities with new prospects. Utilising inventory systems to confirm stock availability and ensure orders are accurate and fulfilled on time. Preparing detailed and accurate quotes while processing orders with a high level of attention to detail. Addressing customer inquiries, resolving issues, and ensuring concerns are managed before escalation. Introducing and promoting new products, identifying opportunities to up sell and cross-sell to meet customer needs and drive sales growth. Support in other areas of the business when required What We’re Looking For: Experience within Building Supplies or Similar A warm, approachable phone manner that quickly establishes rapport and trust. Proven ability to manage multiple customer inquiries simultaneously without compromising quality. Skillful at transforming customer conversations into opportunities for business growth. Proficient in using CRM systems and inventory management tools with ease and accuracy. Outstanding organisational and time management abilities to stay on top of tasks and priorities. A true passion for fostering and maintaining strong customer relationships through both inbound and outbound communication. This role requires you to have full working rights. If you are looking for a change and your experience aligns get in touch with your latest resume and we will give you a call