About the Role CLS is seeking a Part-Time motivated Administration Officer to join our Allied Health team in Bundaberg . The Administration Officer (Specialist Services) is an integral part of the CLS team that provides administrative support to the Specialist Services department, and the broader organisation as directed. In particular, the purpose of this role is to work collaboratively to support managers and staff in ensuring that billing processes and the client management system are managed smoothly – optimising client services and creating efficiencies for the Allied health team. About Our Organisation Community Lifestyle Support Ltd (CLS) is a not-for-profit that’s been operating for over 25 years. We take pride in providing holistic, person-centred support to people throughout the Bundaberg and Fraser Coast Regions. CLS is committed to evolving our practices to find innovative ways of providing support and creating a more accessible and accepting community that celebrates diversity, embraces equality & inspires creativity. Oh and fun… we like to have fun About the Allied Health Centre CLS’s Allied Health Centre provides clinic and community-based therapeutic services for people across the lifespan. It is a multidisciplinary team that includes Occupational Therapy, Speech and Language Pathology, Psychology, Physiotherapy, Dietetics, Nursing, Assistive Technology Specialists and Behaviour Specialists. The team prides itself on valuing autonomy and collaboration, where each therapist is able to identify their area of specialisation and preferred ways of working, while being able to collaborate with colleagues to expand their knowledge and skills. Key Duties & Responsibilities – Includes but will not be limited to: • Provide administrative assistance to the Specialist Services team. • Perform general reception duties where required, including being a welcoming and supportive first point-of-contact for people visiting CLS. • Directing phone and email enquiries to the appropriate staff in a courteous and timely manner. • Responding to enquiries as appropriate and consistent with the acquired knowledge of the organisation’s operations and services. • Assist with the maintenance of records and documentation, using approved systems and procedures. • Monitor notifications received through the Client Management System and action accordingly. • Accurately process and record customer payments, ensuring all transactions are properly receipted and documented. • Ensure the Centre’s adherence to quality system through tracking identified documentation and liaising with Allied Health Professionals to update where necessary. • Tracking of client Schedules of Support. • Monitor and manage the Centre’s customer waitlist. • Maintenance of the Client Management System. • Ensure all billable data is accurately recorded. • Undertake weekly data collation and reporting. • Ensure all referrals are managed and prioritised accordingly. • Undertake other duties and responsibilities as requested by CLS from time to time. • Apply work practices and behaviours that comply with Code of Ethics and Code of Conduct and National Disability Insurance Code of Conduct. Mandatory Requirements: • Possess a strong administration background. • Excellent computer literacy including Microsoft O365 with the ability to learn and manage new IT systems. • Excellent written and verbal communication skills. • Excellent organisational, time, task, planning, and priority management. • Possess great customer care skills. • Have excellent problem-solving skills, be decisive and willing to “have a go” at managing difficult situations. • Proven ability to work well as part of an innovative team as well as work independently as required. • Demonstrate confidentiality and awareness of diversity and sensitive issues. • Passion for supporting the human rights of people with a disability and a focus on quality outcomes. • Current Driver Licence. • Be eligible for, or hold a current Working with Children Blue Card. • Be eligible for, or hold a current NDIS Worker Screening Card. Benefits: • A fun, curious, supportive, and hardworking team where we value our people. • Salary packaging options up to $15,900 ($30,000 grossed-up) per FBT year. • Work-life balance. • Opportunities to collaborate with experienced practitioners. • Organisation-funded access to Employee Assistance Program (EAP). To apply for this position, please submit a cover letter that addresses the Key Duties & Responsibilities criteria (above) along with your resume. Please Note: You will be asked to provide a copy of the ‘NDIS Worker Orientation Module Quality, Safety and You’ certificate, accessible for FREE via https://www.ndiscommission.gov.au/node/1236 For information specific to this role, please contact – hrcls.org.au or 1300 257 753. For further information about Community Lifestyle Support please visit our website www.cls.org.au CLS is an Equal Opportunity Employer.