Location: Virginia, QLD Full-time | Monday – Friday, 7:00 AM – 3:00 PM Glass Outlet is a leading wholesale supplier of glass, aluminium fencing, balustrading, screening, shower screens, and accessories. With our distribution centre now based in Virginia, QLD, and depots located Australia-wide, we’re proud to support the trade industry with high-quality products and exceptional customer service. Our mission is to be the go-to destination for trade professionals — saving them time and money through our wide product range and unbeatable value. About the Role We’re seeking a proactive and customer-focused Despatch & Customer Service Administrator to join our Virginia office. You’ll be a key point of contact for trade customers, supporting both front office operations and back-end despatch logistics. You'll thrive in this role if you’re great with people, tech-savvy, and have experience in either building materials, trade supply, or logistics. Key Responsibilities Prepare system-generated picking and packing reports Serve trade customers: process orders, invoices, stock inquiries Schedule deliveries via internal and external freight providers Handle inbound calls and emails for orders and enquiries Process payments (cash, EFTPOS, credit cards) General administration support as required What You’ll Bring Previous experience in building materials or a logistics/distribution setting Strong communication and time management skills Ability to multi-task and stay organised under pressure Confidence using Word, Excel, Outlook Experience with despatch and sales order software A team-focused, “can-do” attitude What’s in it for You Generous salary package Staff discounts Paid annual wellbeing day Full on-the-job training Supportive and stable team environment Regular weekday hours: 7:00 AM – 3:00 PM Apply now and be part of Glass Outlet’s success story in Virginia